GRASSHOPPER

I. OBJECTIVE.

The purpose of this document is to establish the policies, terms and conditions relating to the stay located at EJIDO CUAQUIHUAC SN, city TEPOZTLÁN, municipality or delegation MORELOS, CP 62520, in the entity of MORELOS, country MEXICO with the guidelines for use of the same as well as internal use of the facilities, following the accommodation guidelines established in the United Mexican States, relative to the acceptance of the prices agreed through the website https://grasshopper.com.mx , characteristics of the reservation, rates, entry, stay and exit, cancellation, services, policies, such as recognizing that you have full legal capacity to subscribe to these policies, terms and conditions, as well as guaranteeing that the data provided by the user are true, being the user’s responsibility for their correct delivery, without any responsibility for “Grasshopper” in this regard.

II. DEFINITIONS.

The following concepts are defined for the understanding of the policies, terms and conditions.

“User” refers to the person who contracts hosting services through any of the available means made available by “Grasshopper.”

“Grashopper”. Refers to the ranch service located in EJIDO CUAQUIHUAC SN, city TEPOZTLÁN, municipality or delegation MORELOS, CP 62520, in the entity of MORELOS, country MEXICO, as well as all those people hired by the owners of the brand, ranch and/or rights over them.

“Price” refers to the amount agreed upon and duly authorized by the User.

“Reservation.” Refers to the booking of “Grasshopper” accommodation services.

“Administration.” Refers to the person or persons who contact the user through any of the communication methods established by the user, who will have a contractual and/or employment relationship with “Grasshopper.”

“Regulations.” Refers to a written document prepared by the ranch’s “Administration,” containing the guidelines that all users must follow when using the ranch’s facilities.

“Facilities” refers to all private areas such as cabins, showers, kitchens, utensils, beds, armchairs, hammocks, fireplaces, furniture, parking, terraces, and, in general, common areas for recreation and outdoor activities within the private area.

III. RESERVATION POLICY.

1. Check-in and check-out.  The “Reservation” begins at 3:00 PM on the agreed-upon day, with the option to check-in until 8:00 PM on the same day. The reservation ends at 12:00 PM on the day or date the reservation concludes, based on Central Mexico time (UTC-6). Check-out cannot be later than one hour after the reservation concludes.

   In the event that the departure time is exceeded by more than one hour, an additional cost equivalent to one day of the price agreed in the established “Reservation” will be generated, considering costs and expenses related to it.

   Regarding check-in, this may be later than the time established in these terms and conditions, without any discount on the “Price” of the “Reservation.” The user of the stay is solely responsible for reducing the number of hours used in the assigned spaces of their stay.

2. Cancellations.  If you need to cancel your reservation, this must be done at least 7 (seven) days in advance. This notice must be sent in writing to the Grasshopper management at grasshoppercabins@gmail.com . This cancellation will result in a penalty equivalent to 50% of the agreed compensation.

   If the user cancels his/her reservation within 7 (seven) days prior to the date on which the “Reservation” is made, this will have a conventional penalty of 100% (one hundred percent) of the agreed price, which the User knows and accepts within these policies, terms and conditions.

IV. USE OF FACILITIES.

The user will be entitled to use the room they have reserved for the duration of the reservation, following the guidelines established in the Rules established by the “Grasshopper” administration, which will be provided upon check-in. A checklist will also be provided containing the delivery of any personal property located within the room, for safekeeping and preservation until the end of the stay.

Regarding common areas, these may be used under the terms established by “Grasshopper” through the “Stay Regulations.”

Any damage caused to the property, or to any personal property belonging to it, will result in a penalty equivalent to the invoice value, but not exceeding 100,000.00 (One Hundred Thousand Pesos). Any damage that jeopardizes the property, as well as the safety of those within it and the personal property within, may be reported to local authorities in order to determine any resulting administrative or criminal liability.

V. PET POLICY.

The stay is considered pet-friendly, provided that the rules established by “Grasshopper” for your stay are respected. Regarding the common areas, hygiene must be ensured regarding the fecal needs of your pets, so it is the user’s responsibility to clean up any waste generated by their pets.

Failure to comply with the hygiene measures imposed on pets entitles “Grasshopper” to evict users; or alternatively, a fine of 10,000 (Ten Thousand Pesos 00/100 Mexican Pesos) for failing to comply with the imposed hygiene measures.

VI. STAY POLICIES.

The user accepts and agrees to the following:

1. Please respect the rules of coexistence and accommodation indicated by “Grasshopper,” which will be given to you upon arrival at the property.

2. Review the delivery list of goods and utensils for use within the room.

3. Provide the elements that allow for identification, such as a means of payment and official identification issued by the relevant authority according to the user’s nationality.

4. Respect the healthy coexistence of guests staying in other rooms located on the “Grasshopper” property. Guests accept and agree to use their stay in a respectful and responsible manner; therefore, any conduct contrary to the rules of good coexistence, behavior, public order, and others, will lead “Grasshopper” to request the client or guest who has directly or indirectly violated these rules to leave the “Grasshopper” facilities without compensation or refund if payment has already been made. If no payment has been made, the guest must pay the price of the nights already enjoyed before leaving the “Grasshopper” facilities. This noncompliance will not lead to further legal action.

5. Provide due care to the “Grasshopper” facilities.

VII. THE PRICE OF THE RESERVATION.

The user accepts the prices established in the reservation made, which must be settled once the terms and conditions established herein have been accepted, using any of the methods established by “Grasshopper” through any of the reservation methods established by it.

VIII. ON THE USE OF WIFI.

The WiFi service is offered free of charge, knowing the limitations that this has related to the location of the stay, as well as the users within the facilities, so “Grasshopper” does not guarantee that the service will be provided normally by virtue of the geolocation of the stay and given that this service is satellite-based, which depends on weather conditions and the service provider, which are not attributable to “Grasshopper”.

The user agrees and undertakes not to use the service for computing purposes that could be considered illegal under national or international laws. Therefore, the user is obligated to comply with the terms and conditions for use of the service established by the provider, avoiding abusive, irresponsible, and illegal acts. Should the user fail to comply with this policy established by “Grasshopper,” the user releases its representatives from any legal liability that may arise, with the understanding that “Grasshopper” and/or the service provider will take legal action against any such misuse.

IX. BASIC ENERGY AND WATER SERVICES.

Grasshopper provides electricity and water services for consumption and services at the property. These services are limited in the event of service failures by the contracted providers, in which case they are responsible for restoring them within the limitations and timeframes indicated by them. Therefore, Grasshopper will not be held liable for any failure of these services. Its sole responsibility is to report the failures to the contracted providers, within the timeframes required for restoring these services.

X. ADDITIONAL RESERVATION POLICIES.

The user confirms that they have read the established terms and conditions in full, in which they have been provided with all the necessary information for a successful stay, as well as the values ​​​​given in store during the stay, the conditions of use, the duration and use of the facilities, services, location, among others, through the website, mobile services and/or other established means of communication. This implies that they have made the inquiry and fully and without limitation accept the present terms and conditions for any type of reservation. Therefore, it is understood that by accepting these terms and conditions, the user making the reservation accepts them, regardless of the means of communication chosen.